business & technical support for planning in Oracle's EPPM solutionEnglish road infrastructure organisation

Capital Investment Budget: 15 bn (5 years 2015 – 2020)

Operations: England

Employees: 4,700

Synopsis:  This organisation is the owner and infrastructure manager of most of the motorways and major roads in England.

Like many large organisations, this client was struggling:

  • to manage several thousand users with varying levels of expertise and experience
  • to manage small, medium, large and very large projects and programmes in the same tool
  • to manage an outsourced SaaS environment
  • to integrate third party software
  • all this with a large and predominately contractor base workforce

HPS provided:

  • its ITIL based support desk process and software to provide
    • Application Service Management (ASM)
    • Application Maintenance Service (AMS)
    • Application Development Service (ADS)
  • a process to capture and manage support issues to resolution
  • access to training
    • P6 administrator
    • end user training (planner, scheduler and resource management)
    • with courses tailored to the organisations way of managing projects and programmes

This organisation now has:

  • a solid industry recognised (ITIL) process for managing P6 support
  • on tap a organisation that can assist with business and technical questions around planning, scheduling and resource management
  • access to P6 training bespoke to their organisation way of managing projects
  • an Oracle certified and specialised partner on call with SLA’s to support its team of planners and resource managers
  • expert independent help in resolving integration and technical issues within the Oracle SaaS Cloud service
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