supporting 20,000 end users
Back in October 2022, HPS support staff celebrated our 20,000th end user under support.
Our support consultants provide both technical and subject matter expertise to clients across all the Oracle Primavera applications including OPC, Unifier, Primavera P6 EPPM and PPM, Aconex and OPPM. Over the last 6 months we have seen a significant increase in the number of clients asking us to manage the quarterly security patching of their Primavera systems.
We are also seeing some increases in the number of customers upgrading their on-premise applications. These increases are largely motivated by the increased number of organisations, both private and public sector, wanting to remain ISO 27001 or Cyber Essentials Plus compliant.
HPS’s Chief Customer Services Officer Tina Bugg says “We support a real mix of clients ranging from very large global organisations to a number of smaller construction and engineering consultancies. They both demand a professional, responsive and high quality ITIL service experience”.
So, you have spent considerable time and resource, selecting and implementing your Oracle solution. It’s now the users will be needing hand holding as they get to grips with the new tool, and possibly, like many other organisations you have changed some of your processes.
While the users are coming to terms with managing the new interface, processes and application quirks, spare a thought for the IT department who are also getting to grips with the new application ensuring it runs and is available for business users. HPS understands both sides of the support equation and have designed a simple set of packages to help application end users with process issues and IT to ensure the application is stable and performant. HPS support systems and processes follow ITIL Best Practices ensuring the provision of an organised and efficient service management package to our customers.