Support Services
So, you have spent considerable time and resource, selecting and implementing your Oracle solution. It’s now the users who will be needing hand holding as they get to grips with the new tool, and possibly, like many other organisations you have changed some of your processes.
While the users are coming to terms with managing the new interface, processes and application quirks, spare a thought for the IT department who are also getting to grips with the new application ensuring it runs and is available for business users.
HPS understands both sides of the support equation and have designed a simple set of packages to help application end users with process issues and IT to ensure the application is stable and performant.
HPS support systems and processes follow ITIL Best Practices ensuring the provision of an organised and efficient service management package to our customers.
Support solutions from HPS ensure your users have continuous access to their Oracle tools
our support plans
Acorn is our introductory support offering, on a “pay per call” basis.
Click on the link here to go to the detailed description of our Acorn Support offering.
Oak Leaf is our intermediate support offering, on a “pay per month” basis.
Click on the link here to go to the detailed description of our Oak Leaf Support offering.
Oak Tree is our premier support offering, on a “pay monthly unlimited use” basis.
Click on the link here to go to the detailed description of our Oak Tree Support offering.
