Oak Leaf

Oak Leaf is our intermediate support offering, on a “pay per month” basis and offers support across the same areas as our support levels as for Acorn. There is an annual support fee paid monthly or quarterly in advance.
Oak Leaf differs from the other levels in so far as the support is limited to a predefined number of hours per month or quarter. Oak Leaf offers an agreed set of SLA’s and guaranteed resource availability to deliver both Maintenance and Development Services.