Primavera P6 Technical Support – Hyde Park Solutions
- September 21, 2018
- Posted by: Hyde Park
- Categories: Oracle Software, Solutions
Hyde Park Solutions offer bespoke, and on-call, Primavera P6 Technical Support Packages designed to suit your company’s needs, and to scale as you grow.
The ITIL certified HPS support desk currently services clients all over the world in the support, maintenance, and upkeep of their Oracle Primavera systems.
Peace of mind knowing some of the world’s foremost Primavera experts are on call to resolve any problems you may encounter.
HPS will often be able to resolve most Primavera user errors remotely, getting you back up and running immediately. For more serious issues an HPS support expert can be onsite within 24 hours to work in situ to resolve any serious operational errors.
Our Primavera P6 Technical Support services cover the following areas:
Application Service Management – Access to your own dedicated HPS support manager. Access to the HPS support environment and support ticketing application.
Application Maintenance Service – Provision of ITIL process to support both technical and businesses related incidents. Ongoing Management until resolution is achieved.
Application Development Service – the provision of resources to enable changes and ongoing development of your implementation, both from a technical perspective or from an application configuration and business process perspective.
Our Primavera P6 Technical Support services can be accessed as part of one of our support packages:
Acorn – Our introductory Primavera Support package.
Acorn level support is charged at a “pay per call” basis, and is often suited for smaller corporations operating a small, or dedicated team of Portfolio or Project Managers. Acorn support also suits PPM consultancy firms looking to quickly access technical support at a cost-effective price.
Oak Leaf – Our intermediate support offering, billed on a monthly basis.
Our most popular support package. Users on our Oak Leaf Primavera Support Package are entitled to a defined number of support hours, per month – There is no additional pay-per-call cost associated.
Oak leaf offers an agreed set of SLA’s and guaranteed resource availability to deliver both Maintenance and Development services.
Oak Leaf Support Subscribers are able to quickly – and as a priority – have their technical and user specific issues resolved for a simple monthly-fee with no hidden charges.
Oak Tree – Our Premium Primavera Support Offering – commonly used by companies with turnovers in excess of £500M annually. Oak Tree level HPS Primavera P6 Technical Support provides an unlimited support usage service. Often used by sizeable corporations when establishing new systems, before dropping down to Oak Leaf once the system and users are settled.
Unlimited Expert Primavera Technical Support. No Strings attached.
Support package prices are based on client requirements and usage.